Contact

Heathrow Helper is a small independent project. We welcome feedback, bug reports and corrections — especially from passengers and Heathrow staff who spot inaccuracies in lounge details, terminal information, or any other data.

Report a bug or wrong answer

If the bot gave you a wrong reply, please describe:

• What you typed (the exact message);
• What you expected;
• What the bot actually said;
• The time and date (so we can correlate with the live feed).

Get in touch

The fastest way to reach us is via GitHub:

• Open an issue: github.com/rec0334/Heathrow-Helper/issues

Heathrow Airport directly

For matters that need an official response — lost property, customer support, complaints, accessibility requests — please contact Heathrow Airport directly:

• Heathrow customer support: heathrow.com/help
• Heathrow lost property: +44 (0)20 8745 7727 or heathrow.com/lost-property
• Your airline: for anything flight-specific (gate, cancellation, rebooking, baggage), your airline is the authoritative source.

Press / partnerships

For press, partnership or commercial enquiries, please open a GitHub issue with the prefix [partnership] in the title and we will respond.